**You must first complete Fundamentals of Public Participation before this course**

Understand how conflict dynamics affect P2 and engagement. Learn how to identify and respond using five dimensions of P2 and engagement conflict.

Cost: Members $275 — Regular $325 

Available Courses:

• May 28-29, 2024; 10:00-12:00 + 13:00-15:00 MT / 12:00-14:00 + 15:00-17:00 ET
• Aug 21-22, 2024; 10:00-12:00 + 13:00-15:00 MT / 12:00-14:00 + 15:00-17:00 ET
• Sept 25-26, 2024; 10:00-12:00 + 13:00-15:00 MT / 12:00-14:00 + 15:00-17:00 ET

The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.

Course objectives

• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
• Understand the role of power and influence in engagement practice
• Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
• Contribute to and/or apply strategies to de-escalate challenging situations
• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
• Learn approaches to work in challenging situations applying behaviours that build trust and credibility
• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process

Professional Credits

• This course is eligible for APA – AICP Continuing Education Credit CM I C8 CM